FREQUENTLY ASKED QUESTIONS

About Desktop Enterprise Edition

Avenu Unclaimed Property Systems LLC is committed to providing complete, ongoing support for our HRS Pro software. Support is not covered for environmental issues such as installations. We have provided a User Guide and detailed FAQs that will most likely resolve your issue. Please review these prior to contacting support.

Before contacting support, please:

  • Review the HRS Pro Frequently Asked Questions
  • Review the HRS Pro User's Guide
  • Check Version Information on whether a later version of HRS Pro should be installed
  • Use the HRS Pro context sensitive help (press F1 on any HRS Pro screen)
  • Use the Keyword Search in the HRS Pro Software Help file from the Help menu in HRS Pro

Who to contact for support:

  • Contact the STATE when: you have questions regarding unclaimed property or details on submitting to the state.
    • -----State Contact Info. within HRS Pro - State Guidelines option tab in HRS Pro, click on contact, select state
    -----State Contact Info. outside of HRS Pro - See FAQ how do I find state contact information?

  • Contact SUPPORT when: you are having an issue with the HRS Pro desktop application.
    • -----Click on the Request Support button to send an email to HRS Pro Support.
    -----By telephone, call 617-371-9900.

Yes, the Desktop application User Guide in PDF format, can be found by clicking on the Getting Started Guide button under this FAQ tab. You can also find the installation Instructions in Appendix A and B of this guide.
HRS Pro expires when your registration code expires. It is advisable to review the Version Notes to ensure compliance when reporting for each state as updates can be posted throughout the course of the year.

Enterprise edition expires once a year based on when the registration code was purchased.
  • It will expire either June 15th -OR- December 15th.
If purchased:
  • Before 6/1, registration code will expire on 12/15 of this year.
  • Between 6/1 and 11/30, the registration code expires 6/15 of next year.
  • Between 12/1 and 12/31 of this year, the registration code expires 12/15 next year.
If you let the registration code expire, the system will become locked until you renew the enterprise edition.
With our new online purchasing system, you can renew by invoice 30 days prior to expiration by logging into your account and clicking on the Renew button next to the Registration Code under the License Information tab.

However, if paying by credit card, you will not be able to renew until June/Dec 1st to ensure the expiration date is set correctly. If you are renewing by check, you can print an invoice 30 days prior to expiration. When selecting to pay by check, this will become your invoice; you should print this out for your records. Make your check payable and send your check to:

Avenu SLS Holdings, LLC
100 Hancock Street, 10th Floor
Quincy, MA 02171
For all other methods of payment, please email hrsprosupport@unclaimedproperty.com.
The system will become locked until you renew the enterprise edition and receive a new registration code.
Once the enterprise edition is renewed, enter the registration code (help>registration info) and reconfigure the network path under Utilities > Configuration and Defaults.
After reviewing all of the FAQs, User Guide, and Help within HRS Pro, click on the Request Support button under the Desktop FAQs tab.

HRS Pro has been tested extensively but is supplied as is, without warranty of any kind. Under no circumstances can Avenu Unclaimed Property Systems LLC or the states to which you report, be held accountable for any loss of data or other damage which may occur as a result of using the Holder Reporting System.

You should be aware that HRS Pro is designed to be an aid to creating electronic unclaimed property reports: use of HRS Pro does not guarantee a fully compliant report.

You are responsible for reading the 'Instructions to Reporters' that is supplied by the states to which you report.

HRS Pro does include submission requirements for all states but it is recommended to check with the state for latest requirements and preferred delivery method before submitting unclaimed property reports to them.

We do not have resellers of HRS Pro. All companies using HRS Pro should purchase this product directly through us and not through a reseller.
No. We only offer the subscription on a yearly basis.

HRS Pro is updated throughout the year. It's advised to review the Version Notes FAQ to see if you are on the latest build and to determine if there are any state requirement changes made.

To download the latest build, log into your account by clicking on Log In top right corner of screen. Once logged in, click on the License Information tab, there you will see a DOWNLOAD DESKTOP ENTERPRISE button.

Installation

  • XP
  • Vista
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 11
HRS Pro is a local installation on each workstation. The data may reside on a network location where multiple people can access it after purchasing and applying the registration code in HRS Pro. Once registration code has been entered, within HRS Pro > Utilities > Configuration & Defaults is where you can point the data to a network location.

HRS Pro has been known to be installed on a server (this is non-typical, not a supported environment, could be slower, sharing of memory space, and multi-user may have issues).
The software and NAUPA encryption .dll files need to be written to the windows registry. If you do not have the proper rights to modify the registry entries, you will not be able to encrypt your unclaimed property reports for those states that require the encryption.
HRS Pro is a full installation and will not delete your data. It is suggested to have a good backup prior to downloading and installing the latest build.

After installing the latest version, if your HRS Pro asks you to create a new user & holder, see the FAQ in the Installation section: After installation, my data has disappeared?
In Internet Explorer..
  • Choose Tools from the Top Menu
  • Select Internet Options / Security tab
  • Notice the Internet Zone, select on top Click CUSTOM LEVEL button in the Security Settings window.
  • Scroll down to DOWNLOADS section, select Enable AUTOMATIC PROMPTING FOR FILE DOWNLOADS.

This will now visually show the FILE DOWNLOAD questions.
If you are already using HRS Pro, you may want to back up your data prior to installing the latest version.

If HRS Pro isn't configured to point to a network location where the data resides, then most likely it resides locally and isn't being backed up on a regular basis. To create a backup of your data, first make sure the HRS Pro application is closed.

  1. Right click on your start icon and select 'Windows Explorer'.
  2. In the directory path type: %localappdata%.
  3. Expand the HRS Pro folder. You should see a folder now called DATA. Copy this folder and paste it in another location for safekeeping.

If you do not see the DATA folder follow this FAQ titled 'What versions of Windows Operating Systems are supported?' for DATA locations.
There can be a number of reasons why this happens:

  • If this message is displayed during the download: try a different web browser and repeat the download process.
  • If the download worked, but getting this after clicking on RUN: try saving the file first and then running it (right-click: Run as Administrator – sometimes this is necessary even if you are the administrator to the machine).
  • Be sure you are installing to the same location as previously installed, that you are a Local Administrator, and no firewall or anti-virus is blocking the installation.

If you cannot get it to install, you may need to get your IT involved.
This error is typically due to insufficient rights when installing HRS Pro. Be sure that you have full local Admin rights to install to the Windows Registry. If you are installing HRS Pro on a server you will likely receive this error.

HRS Pro is a local installation and installing on a server is not a supported environment. HRS Pro can be configured to point to a DATA directory on the server, but the installation should remain as a local installation.

Also, make sure the user has proper rights set at C:\Program Files(x86 if 64-bit OS)\Wagers and Associates folder & %localappdata%\HRS Pro folder. Right click the folder, select Properties, then select the Security tab. This user should have both Read/Write options selected.
The system does not delete your data. This could be happening due to where the DATA file resides. Prior to Windows Vista, the data resided with the installation location and if the system was upgraded to Vista or higher the new location is the local users data folder. Follow the instructions below as they are written to resolve this issue.

  1. Check to see if there is a DATA folder under C:\program files(x86 if 64-bit OS)\wagers and associates\hrs pro.
  2. If the folder exist, right click and select cut. Then on your desktop, right click and select paste.
  3. In Windows Explorer (right click on the start icon, select Windows Explorer) type this in the address line: %localappdata% look in the HRSPRO folder, do you also see a data folder?
  4. If there is a DATA folder, rename this to TestData.
  5. The Data folder that was pasted on your desktop, move that to the %localappdata%\HRSPRO folder.
  6. Launch HRS Pro and see if your data is there now.
  7. If the data is correct, delete the TestData folder under the %localappdata%\HRSPRO folder.

Data resides on a network location:
Be sure that the Registration Code is entered and the network path is specified under Utilities > Configuration and Defaults menu.
The cause of this could be a few things: location installation may have been in a different location than the recent installation or certain files did not register properly due to not installing as an administrator.

First, reinstall as an administrator that has the proper permissions to write to the windows registry.

If reinstalling doesn't work, manually register these files with the Start, Run entry box. This is assuming that c:\program files\wagers and associates\HRS Pro is where the program is installed at. First, (before trying the registry entries) check the subdirectory listed is correct. Secondly, check that a text file can be created and saved in the HRS Pro directory. If not, there are rights that need to be set from the "wagers and associates" subdirectory on down.

  1. regsvr32.exe C:\Program Files\Wagers And Associates\HRS Pro\ctToolBar.ocx /s
  2. regsvr32.exe C:\Program Files\Wagers And Associates\HRS Pro\ctNavBar.ocx /s
  3. regsvr32.exe C:\Program Files\Wagers And Associates\HRS Pro\ctListBar.ocx /s
This error means something has happened to the data and you will need to rebuild the database.

  1. Install HRS Pro as an Administrator that has the proper rights to write to the windows registry.
  2. Launch HRS Pro. If still receiving error go to step 3, do not skip this step as if something should happen during step 4 your data can be lost.
  3. Create a backup copy of the existing DATA and LOCAL folders. Try locating the data folder using windows explorer. Look first in C:\Program Files(x86 is 64-bit OS)\Wagers And Associates\HRS Pro\DATA. If that folder is empty or does not exist, look in %localappdata%\hrspro\data (you can type this in the address line in windows explorer). Once you locate the data folder, make sure the files in the data folder are not read-only and Write/Read are checked under security for that folder (right click on folder, select properties, and then select the security tab). If you using the Enterprise edition your data may reside on a network drive.
  4. Then from your computer's Start menu select All Programs > HRS Pro > then click on hrs_rebuild. Follow the directions when completed.
  5. Try launching HRS Pro again.
HRS Pro is written in Visual FoxPro 9. Are you installing to the default location? This error usually occurs when a copy of the VFP runtime files are installed in the wrong location, typically \Windows\System32. When the app starts, it loads the VFP runtime in the correct location (\Program Files\Common Files\Microsoft Shared\VFP) and the runtime then looks for its resource file (VFP9ENU.DLL). It finds that file in \Windows\System32 because that's the first place it looks, and since that DLL doesn't match the run time (for example, the runtime in \Program Files\Common Files\Microsoft Shared\VFP is VFP 9 SP1 while the resource in \Windows\System32 is VFP 9 RTM), you get this error.
This error is rare and usually occurs when a copy of the VFP runtime files are installed in the wrong location, typically \Windows\System32. What happens is that the app starts, it loads the VFP runtime in the correct location (\Program Files\Common Files\Microsoft Shared\VFP) and the runtime then looks for its resource file (VFP9ENU.DLL). It finds that file in \Windows\System32 because that's the first place it looks, and since that DLL doesn't match the run time (for example, the runtime in \Program Files\Common Files\Microsoft Shared\VFP is VFP 9 SP1 while the resource in \Windows\System32 is VFP 9 RTM), you get this error.

The solution is to delete any VFP9*.* files in \Windows\System32.

Also do a search of the users 'C' drive for these resource files: FoxUser.dbf / FoxUser.fpt. If you find either of these resource files do the following:
  1. Close HRS Pro
  2. Delete FoxUser.dbf
  3. Delete FoxUser.fpt
  4. Restart HRS Pro

If these steps do not work, try loading HRS Pro on another workstation as this is an environmental specific issue.
In Regedit, see what the value says for Local App Data in this location:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

It should be set to %USERPROFILE%\appdata\local, most likely it is set to local setting

Once updated, you will need to reboot your computer
...'looking at the path of C:USERSNAMEDESKTOP. This program could create unwanted files if run from an improper area. Running the install program of hrs_pro_setup will put this program in the proper area.'

HRS Pro should not be installed on the desktop. You will need to uninstall HRS Pro and install to the default location which is: c:\program files (x86 for 64 bit)\wagers and associates\HRS Pro.
Things to check for:
  • Make sure you are installing to the previous location
  • That you have proper Admin rights to install and write to the Windows Registry
  • Make sure Firewall or Antivirus isn't blocking the installation
  • Try a different web browser

If you are still having issues, contact your IT to assist you further.

Importing Data

A Template has been provided that can be filled in and imported back into HRS Pro.
  1. HRS Pro Template Spreadsheet can be found within HRS Pro. Click on the Utilities menu, select Import Data and then look for the link to 'Open Excel Template File'. Once you click on the link the spreadsheet will open in Excel.
  2. It is recommended to SAVE the template with a new filename in order to preserve the empty template for future import processes.
  3. Template MUST also be SAVED AS a “Microsoft Excel 5.0/95 Workbook” (which has a limitation of 16,384 rows) or “CSV (comma-delimited)” (which has no limitation of rows. (Only Excel .xls (or .CSV) properly imports, .xlsx is a compressed file that does not import).
  4. For CSV File Import, choose .XLS Spreadsheet Template as the template file type.
  5. Do not edit the CSV file. If corrections need to be made open the .XSL file, edit as needed, then save as .CSV file (replace existing file).
No, you would need to copy and paste your unclaimed property data into the HRS Pro Template Spreadsheet provided in HRS Pro.

Note: copy each column by column. Only paste VALUES so that the column formats do not change (such as text, date, numeric formats). Maintain the order of the columns in the HRS Pro Template Spreadsheet. Column widths need to be maintained. Do NOT enter return characters or line wraps in comments or addresses.
A new version of the import template is available (updated February 2020), for build date 2020.220.1122 and after.

Please Open Excel Template File and copy the data to the new spreadsheet. Please note, column T is now used for DELETED SHARES and the subsequent data elements shifted to columns U through DB.

If you import a template and receive a validation error: LAST TRANSACTION DATE required for all properties, and you have entered dates for all properties in column A then you may be importing an old version of the import template.

Please follow the instructions above or insert a column after S – Reported Shares, column T should now be blank, save and re-import.
No. The NAUPA file that is generated is meant for import by the state to which you are sending the report to. There is no import process back into HRS Pro.
  1. Check there is a first owner lastname in column AD.
  2. Check that there is NO TOTAL ROW at the bottom of the spreadsheet.
  3. Check that the 3rd column has no values.
  4. Check for excessively wide addresses or comments and abbreviate if possible.
  5. Check for carriage returns or wraps in addresses or comments and remove these.

If you are still getting the error message, recheck that you are saving your template spreadsheet as an Excel .XLS (5.0/95 workbook), or save as a .CSV (comma-delimited) file.
If you are unable to resolve the problem, try copy/pasting just a few rows from your existing template into a new template and then importing into a new datatset. Keep doing this until you run into the error. You will need to delete the test datasets you have created.
  1. Check that there are no empty dates.
  2. Check that date format should look like 3/14/1998 in cell format.
  3. Check that the SSN field does not start with a letter.
  4. Check that the zip code field does not start with a letter.
You are probably using Excel 2010 or greater. Please save your template spreadsheet as an XLS - 5.0/95 workbook or .CSV file.
The 5.0/95 version of Excel is limited to 16,384 rows. If you need to import a template with more rows save as a .CSV (comma-delimited) file.
Delete the bad import by deleting the dataset. Create a new dataset and re-import the spreadsheet template into the new empty dataset.
After import, check property and owner details on random properties. Do the Verification process that is in the Data Output area and see what errors show up to determine if you need to fix state specific codes for property types, owner types, and owner relations before considering it a final import.
The Comments and Instructions tab in the spreadsheet template explains the corresponding NAUPA spec field, what the data field type is, the format of the field, and any additional comments or instructions for that field.
Try saving your spreadsheet as a Workbook 5.0/95 and then try importing it again.
While in HRS Pro, under Utilities > Import Data. Click on 'Open Excel Template File'.

Using the Desktop Application

The Desktop Enterprise is the same application as the retired free standard edition. By purchasing the enterprise edition, you are provided with a registration code that unlocks a few additional features. Your data will not be replaced, it will remain as it currently is.
Review the HRS Pro How To User Guide (step-by-step beginner's guide), in PDF File format.

Review the HRS Pro Help within the Desktop application.

It may also be very helpful to view Frequently Asked Questions and Version Notes.
These instructions are for when the DATA resides locally and should be followed exactly as they are written or they will not work.

  1. Install HRS Pro on the new computer (be sure and install with administrative rights).
  2. Open HRS Pro while logged in with the account that will be running the HRS Pro software.
  3. Add a new user and new holder when prompted. This creates a DATA directory and all tables at %localappdata%\HRSPRO for Vista, Win7, Win8, and Win10 operating systems.
  4. Close HRS Pro.
  5. Copy the DATA folder from old computer (the whole folder, not just the contents of the folder) and replace the current DATA folder on the new computer: %localappdata%\HRSPRO.
  6. Have the user log into HRS Pro. This should show contents that were copied from the old computer.

***Do not copy other subdirectories other than the DATA directory from the old computer***

Once you enter the registration code (Help > Registration Info) on the workstation you want to transfer the data to a shared network drive, this code allows you to configure within HRS Pro a shared network location. To configure HRS Pro to point to a shared network location select the Utilities menu, Configuration and Defaults, then on the Alternative Data Path field (defaults to \DATA if empty) click on Change.

The HRS Pro software when seeing an empty subdirectory being pointed to, will ask about copying the local data to the location specified. When this location is entered, all users will be able to access the data once the network location is configured on each workstation.

For each workstation that will be accessing the same data will need to have the registration code entered, and then network configured as above. Once a data directory resides on the network, you will not be prompted on the additional workstations to move the data, you will just enter the network location.

Yes, you can access the Merge Document in PDF format, at this link: Merge Databases

Be sure to read the document in its entirety before performing the merge process as this process is technical in nature and should require someone with technical understanding. Please consult with your IT department for further guidance when performing the merge process.

HRS Pro automatically saves your information while using the program. However, many screens have a SAVE option that must be clicked before proceeding entering data in another screen.
Check these things:
  1. Owner state is CO. In the spreadsheet template this would be owner 1's state.
  2. The comments are not really long in the spreadsheet template.
  3. Empty out any values in Column C, Property Category in the spreadsheet template.
Data resides locally:

HRS Pro gets installed at the C:\Program Files(x86-if using a 64 bit OS)\Wagers and Associates\HRS Pro. However, the DATA (Vista, Win7, Win8, Win10) is installed by default on the local machine at: %localappdata%\HRSPRO\DATA. Windows XP the data resides here: C:\Program Files\Wagers and Associates\HRSPRO\DATA. Since most times your local system does not get backed up, you would need to manually back up the DATA folder and save it to a different location.

Data resides on a network location:

When configuring HRS Pro to point the data to a network location, the data then can reside on a network drive where there is generally a backup scheduled. Therefore, the data would automatically be backed up based on your IT policy.

That depends on how much you are using it. Best practice is to back it up after each long editing session.

If HRS Pro has not been configured to point the data to a network location, most likely you have not performed a data backup. If you have a backup of your data follow the instructions as they are written below:

If you have a backup of your DATA.

  1. Download and install HRS Pro onto another working computer as an Admin.
  2. Start HRS Pro with the login account of who will be using HRS Pro.
  3. Create a User and Holder (or Company) as prompted which creates all the data tables.
  4. Copy the backup DATA folder and replace the existing DATA folder at %localappdata%\HRSPRO\DATA location.

If a backup cannot be found, look for possible backups of the DATA folder by searching for "HRS.DBC" in the most likely network drives. If you cannot find a backup, there is no way to recover the data.

Set the top margin to a larger number in the screen right before printing the owner letters to a printer.
Owner letters can be edited by doing the following:
  1. Click on Utilities menu.
  2. Click on Configuration and Defaults menu.
  3. Click on the Owner Letters tab.
You must SAVE the property information first.

Instructions:

  1. Install the latest version of HRS Pro, if needed on the computer that has previous year's data.
  2. Prepare an empty subdirectory on the network drive, in an area that all users will have read/write rights.

    3. IMPORTANT: Do the computer with the most data first, completing #3,4,5.

  3. Enter the Registration code in HRS Pro, top menu choice of Help, About.
  4. Enter the path to that empty subdirectory in HRS Pro, Utilities, Configuration screen.
  5. Respond YES to copy all data over to that empty subdirectory.

Repeat steps 1, 3, 4 on the other workstations that will be sharing the data.

Currently, HRS Pro is not set up to determine dormancy period and what is escheatable to the states. However, you can create separate DataSets to control when these properties are reported, etc.
If you have logged into HRS Pro and this message displays: 'The Data path in HRS Pro, Utilities, Configuration is invalid', most likely someone has moved the Data on the network to a different location.

If you are receiving an Error #12 it is from trying to import a custom template, which used to be an SDF type. This version has not been supported since June of 2012 when the template was updated. Recently, we have done some extensive database and template updates which has caused this custom template to stop working.

The only supported method for importing data into HRS Pro is using the spreadsheet template that is provided for you within HRS Pro. Since the provided template has very specific formatting, users will copy and paste just the values into the template within HRS Pro, and then import the template into a new dataset. NOTE: when pasting, be sure to right click and select the option 'Values' only.

Error 13 is due to mineral interest state missing in the mineral interest section. The only states that accept mineral interest details within HRS Pro are OK, AR & TX. All other states would not have the mineral interest defined. Make sure you are using the latest template within the software or it will cause validation errors.

To resolve this error you can either edit each property record by adding the state to the mineral interest tab or correct the spreadsheet template (using latest version) by entering the state for the mineral interest and then re-import into a new dataset.

Error 1104 (Error reading file X:\data location on network\hrs_props (or another name).dbf.) This error is most likely due to trying to write the data to the network location and that location is running out of space.

DataSets cannot be merged together. You can use the export feature under the Holder Reports menu 'Export'. This will allow you to export the report as an CSV or XLS file type. Then you can use the spreadsheet template and copy/paste the data content into the correct column on the template from each report exported.

After you combine the data into the new template, you can create a new DataSet and import the template.

Data Output

HRS Pro creates two different types of the NAUPA II files based on state requirements:

  1. .HDE
    2. The .HDE file is an encrypted secure file produced for states that have the ability to accept the encrypted files.
  2. .TXT
    3. The .TXT file is a standard text file for those states that do not have the ability to decrypt the files.

HRS Pro knows which file extension should be assigned to each particular state. All states accept the NAUPA II format.

Prior to June 2019 the non-encrypted file was saved as a .HRS file. This was changed to .TXT to avoid problems with renaming the file extensions for states that do not accept .HRS files.
You may choose to utilize a program like WinZip in which you can password protect the .TXT file. If you do this, do not send the password in the package with the CD or floppy. Contact the state you are reporting to for the best delivery method and providing them with the password.
No. After creating the NAUPA file a message will display for those states that accept an electronic upload directly on their state's website. Otherwise, if no message is displayed you must read the requirements to determine how to send your report to the state, visit the state's website, or contact the state directly. Do not assume by sending a report to one state it is done the same way at another state as each state has different requirements
The purpose of an .HDE file is to securely lock the NAUPA file by encrypting the data which could have Personal Identifying information in it. The state you are reporting to has the ability to decrypt and load the file as necessary.
The detailed and summary reports can be printed after creating the NAUPA file which is an exact representation of the data that is being submitted to the state.

Click on the link below to download the NAUPA Revised (NAUPA II) Electronic Reporting Standard (in PDF format).

Locate the NAUPA file with the extension of .HRS. Right click on the file name and select RENAME. Replace .HRS with .TXT.

State Information

States that have direct upload will display a link after creating the NAUPA file allowing you to access their website directly to upload the file manually to their state site.
The state website link and more specific information for that state is presented on a screen when the NAUPA file is created.
For specific Unclaimed Property Report Contact information, open HRS Pro application, choose the STATE GUIDELINES, Contact Info icon. Then, select the state you want to contact from the drop down box. Also, general Unclaimed Property Office contact information can be found at the link below:
HRS Pro can be used for reporting unclaimed property to any State or Province in the United States.
See question about how do I find state contact information? (listed above)
Contact the state (see question about how do I find state contact information above) to which you are reporting and ask them for answers to your unclaimed property reporting questions.

Version Notes

HRS Pro Desktop Version 2024.1002.930, next scheduled update 5/15/2025.

Algorithm: SHA256
Hash:AC12ECC87670899D9E34BECC63045F235F5E79BA5684A27CB7332E939C4C173B

Use this link to download the latest HRS Pro Enterprise Desktop edition:
You can download the latest NAUPA File Encryption Utility using the link below.

Please note this is not needed if creating NAUPA files using HRS Pro (Standard or Enterprise editions).

About HRS Pro Web

HRS Pro Web is a web based application hosted by us. All you need is internet access and a web browser.
Once you register your account and log in, you will find a Getting Started Guide, FAQs, and How-to-Videos to help you get started.
Any Web Browser can be used.
The HRS Pro Web application is free for the Standard Edition. There are limitations to using the software for free. See the comparison here
No. The standard edition will be only available to one named user per company or holder. The Enterprise edition can be purchased to include multiple user capabilities.
When using the Standard edition there isn’t an expiration date. By purchasing the Enterprise edition the software will expire 1 year from the date of purchase.
To use the Standard edition, from the Editions tab, click on Register for the Free Edition. Once you register, an email confirmation will be sent the the email entered where you will need to confirm your email. You will not be able to log into the application until your email has been confirmed.
On the home page click on Sign up for the edition you would like to use. Fill out the required information to create your account. If signing up for the Standard edition, you will receive an email confirmation where you will need to confirm your email address before accessing the application. If purchasing the Enterprise edition, see how to purchase this edition under the Enterprise FAQs.
Each user is unique and tracked by the email address and company name entered when registering.
Once you have registered an account and confirmed your email address, click on the 'Log in' link in the top right corner of the application. Provide your email address and password.
If you forgot your password, click on 'Log In' top right corner of the application. Click on 'Forgot your password' option. Enter your email address and click on Email Link. An email will be sent with a link to reset your password
Our software license agreement states that HRS Pro is not to be used for commercialization use. This means if you are using our software to report on behalf of your customers, not as the holder. If you are interested in using our product in this manner please contact us directly.
We do not have resellers of HRS Pro. All companies using HRS Pro should purchase this product directly through us and not through a reseller.

HRS Pro has been tested extensively but is supplied as is, without warranty of any kind. Under no circumstances can Avenu Unclaimed Property Systems LLC or the states to which you report, be held accountable for any loss of data or other damage which may occur as a result of using the Holder Reporting System.

You should be aware that HRS Pro is designed to be an aid to creating electronic unclaimed property reports: use of HRS Pro does not guarantee a fully compliant report. You are responsible for reading the "Instructions to Reporters" that is supplied by the states to which you report.

HRS Pro does include submission requirements for all states but it is recommended to check with the state for latest requirements and preferred delivery method before submitting unclaimed property reports to them.

After registering you would have received an email confirming your email address entered during registration. If you did not receive this email be sure to check your spam or junk folder. If you still cannot locate the email, click on Login and select Resend Email Verification option.

If you are not receiving any type of email, check with your IT staff to determine if the email is being blocked the email would come from DONOTREPLY@unclaimedproperty.com.

Enterprise Web Edition

You can purchase the Enterprise Web by clicking on the 'Sign up' button next to the Enterprise Web editions on the home page. Enter the required information. Select the version you would like to use; Enterprise. When selecting Enterprise, the system will automatically calculate the cost for the 3-named users of $395.00. If you need additional named users, select the number in the 'Additional User License' field.

Click on Register.

You will be directed to the purchase details screen to select which method of payment you will be providing. Either pay by credit card or by check (all other methods such as ACH, you must email support). Once payment is received your account will be switched to the Enterprise edition. To confirm what edition you are using, click on 'Manage Account' in the top right corner of the application.

Paying by credit card, you have the option to print your receipt and one will also be emailed to you at the email address you provided.
If paying by check, you will need to sign up for an account, provide the details for your account, then select the Enterprise edition, and click on Register. You will be directed to the purchase details screen where you will select to pay by check. Click on 'Generate Invoice' to print an invoice, confirm the number of license and click ok. You can now print the invoice for your records. You can start using the Standard edition by confirming your email in the email that was sent. Once payment is received we will update your account to the Enterprise edition. Your data will not be lost; it will still be there once you are upgraded to the Enterprise edition.

If you have already created an account and would like to upgrade, see the FAQ while logged into the application on upgrading from the Standard to the Enterprise edition.
Please send an email to hrsprosupport@unclaimedproperty.com, and enter 'Need W9' in subject line. Once we receive the request, we will send you the W9 form.
• Choose between web of desktop application • Full reporting capabilities in the NAUPA II format for all states including Puerto Rico & District of Columbia • Import data using provided HRS Pro template • Getting Stated Guide, FAQs and How-to-Videos • Cover Sheets & Due Diligence Owner Letters • Export data to Excel or CSV formats • Phone and Email Support • Unlimited number of companies (FEINs) • Multiple users • Unlimited properties per state report
The Enterprise edition expires 1 year from purchase date.
Currently, you can only renew for 1 year. Under Manage Account > License Information within HRS Pro Web, you will see when your Enterprise edition expires.
No, not at this time.

Installation, Backup of Data, and Security

Absolutely. We use SSL to provide a secure bridge between your browser and our web server. All communication is encrypted and secure. Our servers are hosted in a secure production environment in the United States. The servers are supported and monitored 24x7x365. The servers are secure and have all software patches installed on a scheduled and routine basis. We encrypt specific data at REST to provide further security.
All data is backed up daily and is restorable in case of a disaster. Backups are stored offsite in a remote location in case of a natural disaster.
There is no installation with the web application. The data is hosted on one of our servers. All you need is an internet connection and a web browser.
Yes, your data is completely private. We never share data with 3rd party vendors.
Since your data is hosted on one of our servers, the only way you can get a copy of your data is by purchasing the Enterprise edition. This will allow you to export one report at a time as an Excel or CSV file format under the 'Export to File' option within the Report Details page.
SSL is an industry standard that is used by websites in the protection of their online transactions with their customers
You can download the latest NAUPA File Encryption Utility using the link below.

Please note this is not needed if creating NAUPA files using HRS Pro (Standard or Enterprise editions).